TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.wordsaction.com (the "Site"). This Site is owned and operated by Words & Action, LLC. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Words & Action, LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

• Individual and Group Biblio-coaching;
  
• Organizational Consulting Services; and
• Curated Booklists.

The services will be paid for in full when the service is scheduled or finished (dependent on the type of service)

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:

• Credit Card;
  
• PayPal;
  
• Debit;
• Direct Debit;
• Zelle; and
  
• Venmo.
  

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Refunds for Services
We provide refunds for services sold on our site as follows:

• Coaching Packages:
• No refunds will be given for services rendered.
• Clients will receive a 50% refund for the coaching sessions left in the canceled package.
• The holding fee is nonrefundable 24 hours after the initial purchase (when applicable).
• One-time Coaching and Consulting Calls: If canceled 96 hours prior to the start time of the call, clients will be refunded the original amount minus a 20% administration fee. Clients who cancel at least 48 hours in advance will receive a fifty-percent refund. Clients who cancel within 48 hours prior to the call will not receive a refund.
• Consulting: There are no refunds for rendered consulting services. Review respective Consulting Agreement for more information.
• Curated Booklists: There are no refunds for rendered curated booklist services.
  

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Words & Action, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Words & Action, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of New York.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Words & Action, LLC are unable to resolve any dispute through informal discussion, then you and Words & Action, LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Words & Action, LLC.

Notwithstanding any other provision in these Terms and Conditions, you and Words & Action, LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(315) 925-7281
najwa@wordsaction.com
504 E Fayette St, Syracuse, NY 13212

You can also contact us through the feedback form available on our Site.

Effective Date: 20th day of October, 2021

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